We are committed to protecting and respecting your privacy. When we say “we”, “our”, “us” or “Compendium Living” in this privacy notice, we are referring to Compendium Regeneration Limited (trading as Compendium Living), which is a joint venture between Lovell Partnerships Limited (which is part of the Morgan Sindall group of companies) and The Riverside Group Limited and includes all or any of the entities that make up the Compendium group of companies as the context requires, including management companies under our control.
Compendium Living is classed as the “data controller” of your personal information, jointly with Lovell Partnerships Limited and The Riverside Group Limited. Our registered office addresses are at Kent House, 14-17 Market Place, London W1W 8AJ.
This privacy notice explains how we collect your personal information, what we do with it and your rights in respect of it. We have a separate that sets out similar information relating to the cookies and other technologies that we use on our websites.
The information security team of Morgan Sindall Group plc supports our compliance with data protection laws and this privacy notice and provides guidance and advice to us and acts as our data protection officer.
Please direct any request, query or complaint relating to how we process your personal information to dataprotection@morgansindall.com or in writing to: Head of Information and Security, Morgan Sindall Group, Kent House, 14-17 Market Place, London W1W 8AJ.
Whose personal information do we process and how do we collect it?
This privacy policy tells you what to expect when Compendium Living collects personal information about you. We keep our privacy notice under regular review, and it was last updated in November 2021.
We gather information about visitors to both our websites and our sales suites, and we do this so that we can monitor their use, respond effectively to enquiries and requests, and improve our services.
We collect and process the personal information of:
- our customers and third parties engaged by our customers (such as their conveyancing solicitors);
- residents and tenants of properties where we doing works or providing services;
- potential customers and members of the public who are not customers, such as those who use our website and online services, make enquiries about our homes and ask to receive information from us;
- consultants, contractors, service providers and others involved in the services that we carry out for our customers or engaged by us to support the services that we provide and/or to provide services to us.
How does Compendium Living use and share the information it receives?
Personal information about our customers, visitors and site users is an important part of our business, and we never sell it to others or allow third parties to contact you without your permission. We share this information within Compendium Living, with its subsidiaries and shareholders (in the case of its shareholders, Lovell Partnerships Limited and The Riverside Group Limited, who each also have responsibility for your data as a ‘data controller’, where applicable) and with carefully selected business advisers, service providers and agents where necessary to ensure the relevant people are dealing with an issue. For example, if we are investigating a complaint, we may need to share personal information with other relevant bodies in order to deal with the complaint properly.
If any personal information you provide is to be disclosed other than as set out above you will be notified and will have an opportunity to choose not to share the information, in line with current data protection legislation.
We also share your personal data with third parties where there is a legal obligation for us to do so or we have identified a valid lawful basis as set out below. We may process your personal data without your knowledge or consent where this is required or permitted by law.
Visitors to our marketing suites have the opportunity to provide personal information in order for them to receive particular information and services – for example to progress the purchase of a new home, to enable us to respond to a request for a brochure, etc. In such instances, the information you provide will only be used for those purposes indicated at the time.
We use personal information collected and held about you to:
- provide our services;
- carry out feedback and research on our services; and
- notify you about our services and/or changes to our services.
Set out below is a description of all the ways we may use your personal data and which of the legal bases we rely on to do so, depending on who you are. We have also identified what our legitimate interests are where appropriate. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. For more information on the basis for processing see “Lawful Basis for Processing” below.
Our Customers
| Legal basis for processing: | We rely on:
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| Types of personal data: | We collect and use the following personal information:
The personal information we have is also made up of what you tell us, data we collect when you receive our services and information that we learn from you or from outside organisations that we work with. |
| Use: | We will use the information you provide to:
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| Disclosure: | We will share your personal information with:
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If you wish to update your personal information or your communication preferences, you can do so at any time by contacting us by email at sales@compendiumliving.co.uk, or by post to Compendium Living, 2 Estuary Boulevard, Estuary Commerce Park, Liverpool, L24 8RF.
Marketing to Customers & Non-Customers
We may use personal information to make decisions about what products, services and offers we think you may be interested in and to let you know about those products, services and offers that may be of interest. This is what we mean when we talk about ‘marketing’.
If you do not wish us to continue to use your information in this way, you can let us know by following the unsubscribe instructions on any marketing communications sent to you. Our marketing communications service provider is Lovell Partnerships Limited. You can also exercise this right at any time, update your contact details and/or change your marketing preferences by contacting us by email at marketing.tamworth@lovell.co.uk or by post to National Marketing Co-ordinator, Lovell Partnerships Ltd, Marston Park, Tamworth, Staffordshire, B78 3HN.
| Legal Basis for processing | We rely on ‘consent’ (see below “Your Rights”). |
| Types of personal data | We collect and use the following personal information:
The personal information we have is also made up of what you tell us, data we collect when you use our services and information that we learn from you or from outside organisations that we work with. We may receive your initial enquiry through a property portal or website such as Rightmove or Zoopla if you have interacted with a message sent to you by that portal or website or in respect of information published on that portal or website. If you have completed a contact request form, asked for more information and/or asked to have an enquiry sent to us, we receive your information in that way. |
| Use | We will use the information you provide to:
We study the information to form a view on what we think you may want or need, or what may be of interest. This is how we decide which products, services and offers may be relevant. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. What you get will depend on the marketing and communication choices that we hold. You can change these at any time and tell us to stop sending you sales and marketing information. We may also ask you to confirm or update these choices from time to time. We will also ask for marketing choices to be confirmed or updated if there are changes in the law, regulation, or the structure of our business. With any option, if you are a customer, we will still send other important information relating to our homes, such as changes to existing products and services that are relevant to you as our customer (see section above for “Our Customers”). Where you have submitted your details via the online valuation tool or sign-up form on propertypriceadvice.co.uk, data is also stored within our email marketing system, either on a current contact list or within a suppression list to prevent future sends to users who have unsubscribed or provided an invalid email address. |
| Disclosure | We will share your personal information with:
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From time to time we or our marketing communications services provider Lovell Partnerships Limited may also ask for your specific consent to use photographic images and/or video recordings of you and/or your family members for use in social media channels or in other published public relations or marketing materials, including but not limited to our website, press adverts, posters, brochures and leaflets. We will do this either by asking you to sign a release and permission form, by asking you to comment either “#CompendiumAgree” or “#LovellAgree” in response to us when prompted on social media or by email referring to relevant terms and conditions for example in any promotion or competition that we run.
Links to other websites external to Compendium Living
Compendium Living is not responsible for the content, accuracy, privacy and data protection policies of websites of other organisations or companies linked to from this website. We encourage you to read the privacy statements on the other websites you visit.
Lawful Basis for Processing
The links below are to guidance given by the Information Commissioner’s Office under the current General Data Protection Regulations (GDPR).
Our processing of your information should be fair and lawful.
We should obtain your personal information only for specified purposes and each purpose should have a lawful basis. We won’t use it for a purpose that is incompatible with the original purpose, unless we have your agreement or the law requires it.
The information should be relevant and adequate and no more than is needed. When we can, we will modify it so it doesn’t identify you. However, in most cases it will only serve a purpose if it is clear that it is about you.
In certain circumstances we rely on the legal ground known as “legitimate interests” to collect and process your personal information. This is where the processing of your personal information is necessary to pursue our legitimate interests in a way which is reasonably expected as part of fulfilling a contract that we have with you (or for the purposes of entering into that contract) or in a way which is reasonably expected as part of running our business, but which is not detrimental to you and would have minimal impact on your privacy.
It should be accurate and up-to-date.
We won’t retain it for longer than we need to. We follow national guidance including the National Housing Federation’s guidance on document retention you can find this guidance here.
And it must be safe and secure. We will employ measures to ensure security compliance by working towards a framework to ensure confidentiality, integrity and availability of your data. We will have security policies in place and will apply a risk based approach to the protection of personal data using appropriate technology, robust procedural controls and continual assessment of the effectiveness of these controls.
Your Rights
You have a number of rights under data protection law in relation to the way that we process your personal data. These are set out below. You may contact us using the contact details in the “Introduction” to this privacy notice to exercise any of these rights and we will respond to any request received from you within one month from the date of request.
Your rights are:
A right of access to your personal information held by us about you (you can request this access through a data subject access request). A right to require it to be rectified as appropriate.
You have the right to portability so that your information can be used in different settings. This is a right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also to have the right to require us to transfer this personal data to another organisation at your request. In certain circumstances, you have the right to object to processing or to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products), for processing to be restricted, and even for the information itself to be erased.
The right to restrict our processing of personal data will only apply where (for example) you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose that we collected it for, but does not apply we require the data for the purposes of dealing with legal claims.
The right to require us to erase personal data will only apply where (for example) we no longer need to use the personal data to achieve the purpose that we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data.
If you are not satisfied with the way that we have treated your data or responded to a rights request, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Legal Obligation
Most information that we ask you to provide as a “Customer” is necessary to enable us to enter into a contract with you or provide relevant services to you. If you do not provide the information required, we will not be able to proceed with the purchase of your new home or provide the services requested. Information such as your proposed deposit, mortgage term or your family situation is not necessary and you are under no obligation to share that information with us. Any information that is voluntary will be made clear to you at the time that it is requested.
You are not under any obligation to provide any information that we ask you to share with us for the purposes of “Marketing to Customers & Non-Customers”.
Management Companies
Where we have shared your data with a residents’ management company for your development and that management company remains under our control (and/or the control of one of our shareholders) during a development, your data will continue to be processed in accordance with this privacy notice.
Once control of the management company has been handed over to the residents after the end of the development, we will no longer be responsible for personal data processed by the management company.
The management company will process your data for the purposes of maintaining the common parts and/or open spaces of the development and collecting services charges from residents for that purpose on an ongoing basis.
The management company will usually appoint a professional third party property management service provider to provide these services on behalf of the residents. Where the property management service provider is a data controller of your data in its own right, it will provide you with a separate privacy notice in respect of how it will process your personal data for the purposes of providing its services to the management company.
Automated Decision Making
We do not use automated decision making or automated profiling to make a decision about our customers or potential customers based on your personal data that you have shared with us. We use statistics and/or aggregated data from time to time to help us target appropriate advertisements on social media platforms and other online platforms and websites to potential customers. This is sometimes called interest-based targeting or audience-based targeting.